Help and FAQs

Frequently Asked Questions (FAQs)

Can I access the digital screens in my hired meeting room(s)?

Our meeting rooms have digital screens. You can connect to the screens mounted onto the walls. When the screens are powered up, they will give you instructions on how to connect to it via your laptop.

In the Flying Scotsman Room, there is a drop down screen and projector. It gives similar instructions.

Windows laptops are preferred, as Apple products have compatibility issues. If you have any questions about compatibility of devices please e-mail [email protected] 

Further equipment instructions can be found in the room.

If your organisation has strict firewall and security protocols, it may not allow you to wirelessly connect to these screens on your laptop. An alternative option is to utilise one of our large moveable screens which can be connected via HDMI cable. "MAC" devices can be used with our portable screens. These screens must be booked in advance as part of the booking process. Please e-mail [email protected] if you need to utilise one of these. 

How do I upload documentation to my account?

To upload documents or view existing documents on your account, you will need to head to your account Dashboard. You will find a link to your account dashboard at the top of the website. Once there, you can:

View Existing Documentation

• Click Documents

  • You will now see all uploaded documentation on your account

  • You can sort by the following:

    • File Name

    • Category

    • Expiry Date

    • Upload Date

Upload New Documentation

• Click Documents

• Click New Document in the top left of the page

  • Click [Choose File] (Mandatory)

    • The file must either be a PDF, DOC, DOCX or JPG file under 10MB in size

  • Select a document Category from the dropdown (Mandatory)

  • (Optional) Enter a description of the document

  • (Optional) Enter the expiry date of the document

    • Note: Once Uploaded, you cannot amend the expiry date of your document, if the expiry date is incorrect, please contact the Venue that you hire facilities at, they will be able to update this on your behalf.

Booking Journeys

BookingsPlus offers a variety of Booking Journeys that can be used to hire facilities, the journeys that are available to you are decided by the venue that you hire facilities at.

Booking Requests - 'Book'

This form of booking is a booking request, this will go through to the venue admin and will be reviewed, at this point it will either be Approved or Denied.

Note: To submit a Booking Request, you must submit payment information to the Booking System, your card will not be charged until your Booking Request is reviewed by a Venue Admin, if this payment fails, the admin may either Reject your booking request or raise an invoice due for payment.

You will receive email confirmation once your booking request has been reviewed, and the status will also be shown on the Bookings tab on your Account Dashboard.

Enquiries - 'Start Enquiry'

For spaces that do not allow instant bookings or booking requests, you may submit an enquiry to the venue detailing your requirements, the venue will then be able to get back in contact with you and inform you whether a booking can go ahead.

How do I view and confirm my bookings?

To view and confirm your bookings, you will need to head to your account dashboard.

• Click Dashboard

• Click Bookings

• By default, you will see all bookings taking place from today's date onwards, if you would like to view previous bookings, click the X on the date filter that is showing today's date.

How do I view my invoices and credit notes?

To view any of your invoices or credit notes, and make payment for an invoice that has been raised, please follow the steps below:

• Click Dashboard

• Click the Finance tab

• Under the finance tab, you will be able to see all Invoices and Credit Notes on your account, you can filter these invoices by a variety of different filters available on this page.

• Any invoices that are due for payment, will have a [Pay] button, click this button to be taken to view the invoice and make payment via Stripe.

Can I view the venue before booking?

If you would like to view any of our venues, you can experience each space before you book, with our immersive 360° tours, head to the venue or space page of your choosing, and click the 360 Virtual Tour icon to take a look around the venue!

How do I pay offline?

If you have chosen to pay offline, please use the bank details shown on your invoice to make payment.

When making payment, please include your invoice number or booking reference so that the payment can be matched correctly. Once payment has been completed, please let the admin know and provide a payment receipt. This will allow the admin to manually create the payment on the system and apply it to the relevant invoice.

If you wish to make payment offline permanently, please contact the admin. They can update your account to only accept manual payments, which will ensure the online payment option is no longer available on your account.

How do I add or update my card details?

Customers cannot save multiple cards on the system at the same time.

If you need to use a different card, please follow the steps below:

Click Dashboard

Go to Account Settings

Under Payment Method, click Delete to remove the existing card details

The next time you attempt to make payment on an invoice, the system will prompt you to enter your new card details